i999 Privacy Policy — How We Protect Your Personal Data

01 Who We Are

i999 is an online entertainment platform offering Live Casino, Slots, and Sports Betting services. The platform is accessible at i999.cx and is operated for adult users (18 years and above). References to "i999", "we", "us", or "our" in this Privacy Policy refer to the operator of the i999 platform.

For the purpose of this policy, i999 acts as the data controller — meaning we are responsible for determining how and why your personal data is collected and processed when you use our platform.

If you have any queries about this Privacy Policy or wish to exercise your data rights, you can contact our support team at any time via the live chat function within your account or through the email address shown in the footer of this page.

02 Data We Collect

i999 collects personal data in the following contexts. We have tried to be as specific as possible so you know exactly what we hold:

We do not collect sensitive categories of personal data such as health information, religious beliefs, or political opinions unless you voluntarily share such information in the context of a responsible gaming support conversation, in which case it is treated with the highest level of confidentiality.

03 Why We Collect Your Data

Every piece of data we collect serves a specific purpose. Here is a clear breakdown of why we need your information:

• Account registration and management — We need your name, date of birth, and contact details to create and maintain your player account. Without this, we cannot verify your age or identity.
• Age and identity verification (KYC) — Verifying that you are 18 or above before allowing real-money play is a core responsibility. Document data is collected only when KYC is required and is handled with strict confidentiality.
• Processing deposits and withdrawals in PKR — Financial data is needed to process your transactions through JazzCash, Easypaisa, Raast, bank transfer, or card payments.
• Fraud prevention and security — Technical data such as IP address and device information helps us detect unusual activity, prevent account takeovers, and protect the platform from fraudulent behaviour.
• Responsible gaming compliance — Usage data is reviewed to identify patterns that may indicate problem gambling. This is done in the interest of player welfare, not for commercial gain.
• Customer support — Communications data is kept so that support agents have context when you raise an issue, enabling faster and more accurate assistance.
• Platform improvement — Aggregated, anonymised usage data helps us understand which games and features are most used so we can improve the platform experience for players in Pakistan.
• Bonus and promotion administration — We need to track account activity to ensure bonus eligibility and wagering requirement compliance is assessed correctly.

04 Payment Data & PKR Transactions

i999 supports deposits and withdrawals in Pakistani Rupees (PKR) through JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards, and mobile wallets. When you use any of these payment methods, the following applies:

• i999 does not store full card numbers or complete mobile wallet credentials on our servers. Payment processing is handled directly by the relevant payment provider.
• We retain a record of your transaction history — including deposit amounts, withdrawal amounts, dates, and payment method type — for account management and security review purposes.
• Payment providers such as JazzCash and Easypaisa have their own privacy policies that govern how they handle your data on their end. i999 is not responsible for the data practices of third-party payment providers.
• Financial data may be reviewed by our compliance team as part of a security check, fraud investigation, or KYC process.

All PKR financial data is stored securely and is not accessible to any third party outside of the specific payment processors involved in completing your transaction.

05 Cookies & Tracking Technologies

i999 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is what we use and why:

• Essential cookies — These are necessary for the platform to function. They keep you logged in, maintain your session, and remember your language and basic preferences. You cannot disable essential cookies without affecting basic platform functionality.
• Analytics cookies — We use anonymised analytics to understand how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Security cookies — These help us detect suspicious activity, prevent bot access, and protect your account from unauthorised login attempts.
• Preference cookies — These remember your display settings and other platform preferences so you do not have to re-configure them every time you visit.

i999 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. We do not engage in cross-site behavioural tracking for marketing purposes.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how parts of the platform function for you.

06 Third-Party Data Sharing

i999 shares your personal data only in the following limited and specific circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, banks, and card networks receive only the payment data necessary to complete your PKR transaction. They do not receive your betting history or gaming data.
• Identity verification providers — When KYC is required, document data may be shared with a verification service provider to confirm your identity. These providers are contractually bound to use your data only for that purpose.
• IT and infrastructure providers — Cloud hosting, server management, and security service providers may have access to data as part of maintaining the technical infrastructure. All such providers operate under strict data processing agreements.
• Legal and regulatory obligations — If we are required by law or a lawful authority to disclose personal data, we will comply with that requirement. Where possible and legally permitted, we will notify you of such a disclosure.

i999 does not share your data with advertisers, data brokers, or any external party for commercial purposes. We do not sell your personal information under any circumstances.

07 Data Security

Keeping your data secure is something we take seriously. i999 applies the following security measures across the platform:

• Encryption in transit — All data transferred between your device and i999 servers is encrypted using TLS (Transport Layer Security). You will see the padlock icon in your browser confirming the secure connection.
• Encryption at rest — Sensitive personal data stored on our servers is encrypted. This means that even in the unlikely event of a server breach, your data is not readable without the decryption key.
• Password hashing — Your account password is never stored in plain text. It is converted into a hashed format using a strong algorithm, meaning your actual password is unknown even to our own team.
• Access controls — Only authorised i999 staff with a specific operational need can access your personal data. Access is logged and reviewed regularly.
• Security monitoring — Our systems are continuously monitored for suspicious activity, unusual access patterns, and potential threats.

While we apply industry-standard security practices, no digital platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, i999 will notify affected users without undue delay.

You also play an important role in keeping your account secure. Use a strong, unique password for your i999 account, enable two-factor authentication if available, and never share your login credentials with anyone.

08 Data Retention

i999 retains your personal data for as long as your account is active and for a reasonable period after account closure, in line with the following principles:

• Active accounts — All personal, financial, and usage data is retained for the duration of your account being open.
• Closed accounts — Following account closure, we retain certain data — particularly identity, KYC, and transaction records — for a period necessary to comply with our legal and operational obligations. This retention period is typically several years from the date of last transaction.
• Support communications — Chat and email records with our support team are retained for a period sufficient to resolve any ongoing disputes and for quality assurance purposes.
• Responsible gaming records — If you have applied self-exclusion or a cool-off period, records related to that decision are retained for an extended period to prevent re-registration attempts during the exclusion window.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

09 Your Data Rights

As a user of i999, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond promptly:

• Right of access — You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to rectification — If any data we hold is inaccurate or incomplete, you can request that we correct it.
• Right to erasure — You can request deletion of your personal data. This right is subject to legal retention obligations — for example, transaction records required for financial compliance cannot be deleted on request alone, but other personal data can be removed where no legal basis for retention exists.
• Right to restrict processing — In certain circumstances, you can ask us to pause the processing of your data while a concern is being resolved.
• Right to data portability — You can request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service if you wish.
• Right to object — You can object to certain types of data processing, particularly where processing is based on legitimate interests rather than a legal obligation.

We aim to respond to all data rights requests within a reasonable timeframe. In complex cases, we may need additional time, and we will keep you informed of progress.

10 Children's Privacy

i999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step in the registration process, and additional KYC checks may be requested to confirm age where there is reasonable doubt.

If we become aware that personal data has been collected from a person under 18, that account will be closed immediately, the data will be deleted, and any balance associated with the account will be handled in accordance with our Terms and Conditions regarding underage accounts.

If you are a parent or guardian and believe your child has registered on i999, please contact our support team immediately so we can take action without delay.

11 Updates to This Privacy Policy

i999 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make material changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that affect how your data is used, we will make reasonable efforts to notify active users — either through a platform notification or via the email address registered to your account. We recommend checking this page periodically so you are always aware of the current policy.

Continued use of the platform after the updated Privacy Policy has been posted constitutes your acceptance of the revised terms.

12 Contact & Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal information is being handled, please reach out to our support team:

• Live chat — Available 24/7 directly within your i999 account. This is the fastest way to get a response.
• Email — You can email us at the address shown in the footer of this page. Please include "Privacy Request" in the subject line so your message is directed to the right team.

For further reading on how i999 operates and your rights as a player, the following pages may be useful:

• Terms and Conditions
• Responsible Gaming
• Frequently Asked Questions
• About i999